Terms and Conditions

Physical Products:

1. Delivery Estimates:

When will my products arrive?

These are the steps involved from the moment you order a product to the moment they knock at your door:

  • Fulfillment: It takes 2–7 business days to create a product and fulfill an order.
  • Shipping: The average shipping time is 12 business days depending on the delivery destination.
  • Delivery: Once the order is fulfilled and shipped out, it’s delivered to the end address.
 

You’ll be provided with a more accurate delivery time and delivery cost during your checkout. Currently, we’re fulfilling orders from many facilities around the globe to get to you as soon as possible.

Why does it take this long to get my products delivered?

To keep our business as friendly with the environment as possible, we teamed up with Printful, a POD (print-on-demand) partner.

What is print on demand?

Print-on-demand is an order fulfillment method where items are printed as soon as an order is made. POD orders take a little longer to be printed and delivered; but we can save resources and avoid leftover stock by fulfilling products only when you place an order.

Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. One in every five garments reaches a landfill without being worn even once. By choosing print-on-demand, you choose apparel that’s created only as the order is placed, creating less fabric waste than conventional manufacturing.

Frankentoon Merchandise Shipping Facilities:

  • Toronto, Canada
  • Los Angeles, CA
  • Charlotte, NC
  • Tijuana, Mexico
  • Riga, Latvia
  • Barcelona, Spain
  • Amakusa, Japan
  • Brisbane, Australia
  • Victoria, Australia

 

Do we ship to all countries?

Most of them, yes. However, we cannot ship to some countries because of legal restrictions or shipping carrier limitations. Currently, Frankentoon Studio merchandise isn’t available and doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea.

 

2. Physical Items Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is placed on your order’s packaging. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

We reserve the rights to refund or accept returned items out of buyer’s remorse.

For more information, you can send an email to: contact@frankentoon.com

Digital Packs:

1. By acquiring our digital packs, you agree to the following terms: 

Frankentoon Packs are licensed to Single Users. As a Single User, you’re allowed to install them in up to three devices of your property. These packs cannot be shared with another user or installed on another user’s device.

You CAN use Frankentoon Digital Packs:

  • To create unlimited artworks for personal and commercial use. IE: Sellable prints, POD products, etc.
  • To create artworks for unlimited clients.
  • For any commercial purposes not described above

Purchasing a Frankentoon Digital Pack DOES NOT allow you to:

  • Rent or resell the pack in part or as a whole under any circumstances
  • Share assets with other users
  • Modify or rename digital assets for reselling purposes
  • Include our digital assets in third-party packs or bundles
  • Licenses purchased through Frankentoon Studio website cannot be transferred to other users. 

 

2. Frankentoon Digital Packs downloads:

Your purchased product’s downloads will remain available in your Frankentoon Studio account as long as you keep this account active. Opting-out from order confirmation emails or promotional emails will not affect your product downloads. We will do our best to maintain our website online and continuously running to have your downloads available whenever you need them.

 

3. Refunds Policy:

Frankentoon Digital Packs sales are final, and we reserve the right to refund them.

We DO offer refunds:

  • If you purchased the same product twice. If you placed the purchase more than 24 hours before the refund claim, we could offer an exchange. IE: Switch your duplicated purchase with another product within a similar price range.

We DO NOT offer refunds:

  • If the digital pack you purchased was not made for a particular software. Please, read the product’s description to make sure the digital pack is compatible with your software.
  • If you’re no longer using the product.

 

Terms updated on March 30th, 2021.

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